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Vapor Rising does not accept returns. The company offers a 30 day warranty on all batteries and chargers. Vapor Rising does provide exchanges of batteries and if these products are defective they will be swapped at no charge to the customer provided they are mailed back to the Vapor Rising. Once the defective item has been returned a new item will be sent to replace the defective item. The warranty covers normal wear and tear and does not cover customer abuse such as dropping in water, pouring liquid in the battery, etc. All sales on e liquid are final as soon as it has been shipped. There are no returns or refunds of e liquid under any circumstances including the consumer ordering the wrong e liquid or not liking the the e liquid purchased.